# Terms and Conditions
These Terms and Conditions apply to your use of the Sacrebleu ! Caneles & Co website and/or products. By visiting our website and/or purchasing one of our products, you are agreeing to the following terms.
## DEFINITIONS
In these Terms and Conditions:
– “us”, “we”, “our”, “the service” or “Sacrebleu ! Caneles & Co ” individually and collectively refers to the business, Sacrebleu ! Caneles & Co
– ”Customer” or “you” refers to any person who visits, enquires and/or purchases from Sacrebleu ! Caneles & Co
– “The site” refers to Sacrebleu ! Caneles & Co website.
– “Coupon” means a digital ticket or document that is:
a. worth a certain monetary value,
b. can be exchanged for a financial discount or rebate, and
c. which may be spent only for specific reasons or on specific goods or services.
## PRICING & PAYMENT SURCHARGES
All pricing across our website and physical boutiques is listed in Australian dollars (AUD$).
A merchant payment surcharge applies to card transactions:
– **In-Store Purchases**: 1.4% card processing fee applies at our Dee Why and Barangaroo boutiques.
– **Online & Remote Purchases**: 2.2% card processing fee applies to online checkout, phone orders, and remote invoices.
For more information regarding payment surcharges, please get in touch with us at contact@sacrebleu.com.au.
## ORDERS POLICY
### 1. Ordering
Online orders can be placed at any time through the site. Orders placed via phone call, text, SMS, Instagram DM, or Facebook messenger are subject to Sacrebleu ! Caneles & Co terms and conditions. Please pay extra attention when selecting 1/ Pick up location 2/ Date of pick up. Any modification will be charges $5 per change. Cancellation fees will apply.
### 2. Payment
All orders require full payment at the time of ordering. Sacrebleu ! Caneles & Co accepts Visa, MasterCard, AMEX, and PayPal. Payments are completed online via our secure payment gateway.
### 3. Notifications
By using the platform, you agree to receive notifications and other communications from Sacrebleu ! Caneles & Co at any date or time. Sacrebleu ! Caneles & Co will communicate with you by sending emails, text messages, and/or smartphone notifications. Sacrebleu ! Caneles & Co notifications are used to inform you of new offers, order status updates, account changes, delivery status, and other important information relating to your account.
### 4. Order Cancellations
Cancellations will be accepted up to 7 days prior to the scheduled shipping, delivery, or pick-up time only. No refunds will be provided for orders that are cancelled with less than 7 days notice due to costs incurred by the initiation of an order. This includes cancellation for change of mind, acts of God, and other unforeseeable events.
All cancellation refunds are subject to a minimum of 15% fee to cover costs incurred by the initiation of an order. All order cancellations must be submitted in writing to contact@sacrebleu.com.au.
Sacrebleu ! Caneles & Co reserves the right to cancel an order at any time. If your order is cancelled, we will contact you immediately by phone call, SMS, email, or social media (Facebook or Instagram) to notify you of the order cancellation.
### 5. Order Changes
Changes are permissible to an order up to 7 days prior to the scheduled pick-up time. Every change will incur a $5 fee to cover costs incurred to change the order. Changes include: pick-up date, pick-up location, and change of order. In case of a change of order, Sacrebleu ! Caneles & Co cannot guarantee that the alternative requested will be available and reserves the right to offer a suitable replacement. All changes must be submitted in writing to contact@sacrebleu.com.au.
Sacrebleu ! Caneles & Co reserves the right to change an order at any time. If your order needs to be changed, we will contact you immediately by phone call, SMS, email, or social media (Facebook or Instagram) to notify you of the order change.
### 6. Articles for Rent
Customers can rent equipment from Sacrebleu! such as cake stands or other items. Full payment for the rental and refundable deposit must be made at the time of the order. Rented material will be delivered at the same time as the order.
In case an item is received with damages by the customer, an email needs to be sent within one hour following delivery and include: delivery ID, proof of damages (high-resolution images showing at least 2 different angles), and an explanation of the situation.
Upon return of the rented item in good condition, Sacrebleu ! Caneles & Co will refund the deposit via bank transfer or credit card within 48 hours. Good condition of the returned item will be at the discretion of Sacrebleu ! Caneles & Co. For any damage made to the rented material or in the event the material is not returned within 7 days after the agreed date, Sacrebleu ! Caneles & Co reserves the right to retain part or all of the deposit.
### 7. Refunds
All our customers are protected by Australian Consumer Guarantees under Australian Consumer Law.
You are entitled to a repair, replacement, or refund only when a product is not of acceptable quality as outlined by Australian Consumer Legislation. Sacrebleu ! Caneles & Co is not responsible for damage that may occur to an order after pickup or delivery. Once an order is received by a customer from Sacrebleu ! Caneles & Co premises, we relinquish all responsibility for an order’s condition and appearance. We provide all customers with care and handling instructions through our online store and verbally.
If an order is damaged during transit or anywhere that is not on Sacrebleu ! Caneles & Co premises, it is at the discretion of Sacrebleu ! Caneles & Co to remedy accidental customer damage. If an order is not collected by a customer, Sacrebleu ! Caneles & Co is unable to provide a refund. All refund requests must be submitted in writing to contact@sacrebleu.com.au with a full description of the incident and high-resolution images (at least 2 viewpoint angles).
### 8. Customer Dissatisfaction
Sacrebleu ! Caneles & Co is committed to quality and exceptional customer service. If you are dissatisfied with our products or service, please email contact@sacrebleu.com.au. Complaints will be assessed and responded to as soon as possible.
### 9. Artistic License Disclaimer
All our products are handmade and unique, so no two are ever identical. None of our products will ever replicate or look identically like another photo. Sacrebleu ! Caneles & Co is unable to provide a refund for a product that does not look identically like a photograph.
### 10. Local Sydney Delivery Policy
Sacrebleu ! Caneles & Co currently does not offer a direct courier delivery service. We can arrange Uber delivery at the customer’s cost, but cannot guarantee the condition of the order upon reception. We cannot guarantee delivery within specific time slots due to factors outside our control, such as traffic. Payment for all deliveries must be made in full online before the order leaves our kitchen.
Couriers cannot wait at delivery locations if no authorized person is present to receive the order. Customers must ensure someone is available to receive delivery. In the event recipient is absent, the courier will attempt contact via details provided (call, SMS, email, social media). If unreachable, the courier may leave the product at the address and send photo confirmation or return the product to Sacrebleu ! Caneles & Co premises at the customer’s expense. Once delivered or left at the address, Sacrebleu ! Caneles & Co releases all responsibility and is unable to provide a refund.
### 11. Delivery Zones
To arrange for a quote, please contact us at contact@sacrebleu.com.au. For items eligible for Australia-wide delivery, items will be shipped via Australia Post or best alternative. If no suitable delivery method is available, Sacrebleu ! Caneles & Co will advise the customer and issue a refund.
### 12. Local Sydney Pick-Up
During checkout, customers can select a local pick-up location. Pick-up is available from 8am for pastries and from 10am for cakes to share; until closing time on the day stated on the order (or as indicated on Google Maps). If we must make goods available outside this window, we will notify you using your order contact details. Sacrebleu ! Caneles & Co is unable to provide a refund if an order cannot be picked up.
### 13. Australia-Wide Shipping
Australia-wide shipping are not currently available.
## COUPONS
– Coupons are deemed redeemed at the point and time of issue.
– Terms of use and validity periods are set by Sacrebleu ! Caneles & Co.
## PRIVACY
You agree to be bound by the Sacrebleu ! Caneles & Co Privacy Policy, which is incorporated into these Terms and Conditions and available via the ‘Privacy Policy’ link on the site.
## TERMINATION OF ACCESS
We reserve the right to terminate your access to any or all parts of the site at any time without notice.
## CHANGES TO TERMS AND CONDITIONS
We reserve the right to change these Terms and Conditions at any time by updating this page. Continued use of the site constitutes acceptance of the revised terms.
## LIABILITY
To the fullest extent permitted by law, Sacrebleu ! Caneles & Co and its employees are not liable for errors, misstatements, or damages (direct, indirect, or consequential) arising out of site use or breach of these terms. Customers agree to indemnify Sacrebleu ! Caneles & Co against third-party claims arising from site use.
## PROPRIETARY RIGHTS & INTELLECTUAL PROPERTY
All designs, text, graphics, pictures, software, and content are the property of Sacrebleu ! Caneles & Co and may not be copied, reproduced, or distributed without prior written consent.
## GOVERNING LAW
These Terms of Use are governed by the laws of Australia and New South Wales, and you submit to the exclusive jurisdiction of the Australian Courts.
## CONTACT US
If you have any questions regarding these Terms and Conditions, please contact us at **contact@sacrebleu.com.au**.